Frequently Asked Questions

F.A.Q

Frequently Asked Questions (FAQ)

1. What types of cargo services do you offer?
We provide a full range of freight solutions, including air cargo, sea freight, drum-based and refrigerated land freight, container shipping, packing & packaging, storage solutions, and import/export services.


2. Do you handle both domestic and international shipments?
Yes. From our headquarters in Dubai, we manage both local deliveries within the UAE and international shipments to and from global destinations.


3. Can you arrange refrigerated transport for temperature-sensitive goods?
Absolutely. We offer climate-controlled land freight for items such as pharmaceuticals, food products, and other temperature-sensitive cargo.


4. How can I request a shipping quote?
You can request a quote by filling out our online contact form, emailing info@azhrecargo.com, or calling us directly at 97142662959. Provide details such as cargo type, dimensions, weight, and destination for an accurate estimate.


5. Do you assist with customs clearance?
Yes. We provide full customs clearance support for both import and export shipments to ensure your cargo complies with UAE and destination country regulations.


6. How long does delivery take?
Transit times depend on the destination, transport mode, and customs processes. Air freight is usually the fastest option, while sea freight is more cost-effective for larger shipments.


7. Do you offer storage facilities?
Yes. We have secure short-term and long-term storage options in Dubai to keep your cargo safe until it’s ready for delivery.


8. Can you supply shipping containers?
Yes. We can arrange for different container sizes and types based on your cargo requirements, including standard and refrigerated containers.


9. Is my shipment insured?
Basic liability coverage is included, but we also offer optional comprehensive cargo insurance for added protection.


10. How do I track my shipment?
You can contact our customer service team for real-time shipment updates via phone, email, or WhatsApp until our online tracking system is live.

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